Buying a Mobility Aid Online — What NZ Shoppers Need to Know
Ordering a mobility scooter or electric wheelchair is a significant purchase. Unlike smaller items, mobility aids require careful handling during delivery, and there are a few things worth knowing before you place your order.
Delivery Timeframes
Most mobility aids ordered online in New Zealand are dispatched within 1–2 business days of your order being confirmed. Delivery times vary depending on your location:
- Main centres (Auckland, Wellington, Christchurch): typically 2–4 business days
- Regional areas: 3–7 business days
- Rural delivery: may take a little longer — please allow up to 10 business days
We'll send you a tracking number as soon as your order leaves our warehouse so you can follow its journey.
How Your Mobility Aid is Packed
Mobility scooters and electric wheelchairs are substantial items. They arrive securely boxed and strapped to a pallet or in reinforced packaging to prevent any damage in transit. Some models arrive partially assembled which we will discuss with you prior to purchase to ensure suitability.
What Happens at Delivery
Our trucking partner will deliver your order to your door or to the nearest Booths Depot at your discretion. Because of the size and weight of most mobility aids we strongly recommend having another person available to help bring the item to the most convenient location for you for unpacking.
Rural and Remote Addresses
New Zealand's rural areas are well served, but delivery to rural addresses will likely incur an additional rural delivery surcharge. This will be clearly shown at checkout before you complete your purchase.
Can't Be Home?
If you won't be available to receive your delivery please let us know at the time of ordering. We can arrange delivery to an alternative address or hold your order for a more convenient time.
Damaged or Incorrect Items
We take great care in packing every order but if something doesn't look right when it arrives, please take photos and contact us within 48 hours. We'll sort it out promptly.
Questions Before You Order?
We're always happy to answer questions about delivery to your specific area before you commit to a purchase. Get in touch with our team and we'll get back to you quickly.
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